Terms and Conditions

1. Services Provided

The Agency agrees to provide the services outlined in the accompanying Scope of Work or Proposal. These may include:

• Website design and development

• Deployment of AI agents and automations

• Integrations, testing and support

• Ongoing maintenance (if applicable)

2. Payment Terms

• Unless stated explicitly, all amounts charged are exclusive of VAT

• All payment obligations will be conveyed to the clients in the final contract

• All invoices are payable within 15 days of issuance. In the event of late payment, the customer owes the statutory commercial interest (pursuant to Article 6:119a of the Dutch Civil Code) on the amount overdue

• Failure to pay may result in suspension of services and/or legal action.

3. Timeline & Delays

• The Agency will use reasonable efforts to meet deadlines. Client delays such as untimely communication or content submission, may result in adjusted timelines.

• The Agency is not liable for delays caused by third-party providers or force majeure events.

4. Client Responsibilities

• The Client agrees to provide necessary materials (e.g., branding, copy, credentials, digital assets) in a timely manner.

• The Client is responsible for reviewing and approving deliverables within 7 business days of delivery.

5. Intellectual Property

• The Client will own the final deliverables upon full payment.

• The Agency retains the right to showcase completed projects in portfolios and marketing unless a written NDA or exclusion clause is agreed upon.

6. Third-Party Services

• The Agency may use third-party tools (e.g., APIs, hosting, AI platforms). We are not responsible for service disruptions, pricing changes or functionality of these external tools.

7. Warranties and Limitations

• The Agency provides services “as is.” We do not guarantee specific business results from AI agents or website deployments.

• Bugs or technical errors reported within 7 days of delivery will be fixed at no additional cost. Beyond that, maintenance may be billed separately.

8. Termination

• Either party may terminate the project with 3 days written notice.

• Upon termination, the Client will pay for all work completed up to the termination date.

9. Confidentiality

• Both parties agree to keep confidential all proprietary or sensitive information disclosed during the project.

10. Web Hosting Terms

• Term & Renewal
  Our web hosting plans run for a minimum of 12 months. Unless cancelled in writing at least 30 days before the end of the term, the hosting will automatically renew for another year.
• Uptime & Maintenance
  We do our best to keep your website online, but we don’t guarantee 100% uptime or fast recovery if issues happen. Some downtime may occur due to updates, maintenance or technical issues.
• Backups
  You are responsible for backing up your website and database. We are not liable for any data loss unless we have a separate agreement to manage backups.
• Fair Use Policy
  Hosting includes reasonable limits for storage, bandwidth and other resources.

  • If usage is unusually high (like big file uploads or heavy traffic), we may charge extra or reduce your access.

  • If overuse continues after a warning, we may cancel the hosting service.

• Extra Charges for Overuse
  If your usage goes over the agreed limits, we’ll let you know and charge reasonable extra fees to cover it.
• Domain Name Responsibility
  If you choose to manage your own domain, we are not responsible for renewals, DNS issues or website downtime related to your domain.